Lwazi builds AI voice agents that understand and speak isiZulu, isiXhosa, Afrikaans, English, Sepedi, Sesotho, Setswana, siSwati, Tshivenda, Xitsonga and isiNdebele — natively, with the right accent, the right context and the right tone. Built in Johannesburg for South African ears.
Lwazi Voice Agent
Live • isiZulu
Sawubona, ngicela usizo mayelana ne-akhawunti yami.
"Hello, I need help with my account."
Sawubona! Ngizokwazi ukusiza. Awukhumbze inombolo yakho ye-ID?
"Hello! I can help with that. Could you remind me of your ID number?"
South Africa has eleven official languages and most South Africans speak at least two fluently. Lwazi meets your callers in the language they actually think in — not the one a foreign bot forces on them. Tap any language to hear how Lwazi greets your customer in their own words.
Currently showing
Zulu · ISO 639-3 / zu
How Lwazi says hello
Sawubona, unjani namhlanje?
Hello, how are you today?
Pro tip
Most South African callers code-switch instinctively — e.g. isiZulu to English mid-sentence. Lwazi follows along seamlessly; no caller ever has to ask "do you speak my language?".
Foreign voice bots fall apart the moment a caller says "eish" or switches between three languages in one sentence. Lwazi was built in Johannesburg by South African engineers, for South African callers — across load-shedding, prepaid data, townships and suburbs alike.
Speech-to-text tuned on hundreds of hours of South African speech — isiZulu, isiXhosa, Afrikaans, Sepedi, Sesotho, Setswana, siSwati, Tshivenda, Xitsonga, isiNdebele and SA English. Handles clicks in isiZulu/isiXhosa and code-switching mid-sentence.
Generative text-to-speech with locally-recorded voice talent — not a foreign accent mispronouncing Sepedi. Choose a voice that sounds like your customers, in their home language, with the right tone for the brand.
Our LLM knows what a 'stokvel' is, what 'load-shedding stage 4' means, what a 'robot' is at an intersection, and how a SARS tax number is structured. No more 'sorry, I don't understand' on basic local concepts.
Drop-in integration with your existing PBX, SIP trunk, WhatsApp Business, or web chat. One webhook gets you a full bidirectional voice agent in under a day.
Optimised for 2G/3G fallbacks and load-shedding. Runs on edge nodes in Johannesburg & Cape Town, with offline fallback scripts when the network drops mid-call.
Every call is transcribed, summarised, tagged by language, intent and sentiment. Get a dashboard in plain English (or Sepedi, or Afrikaans) showing what your customers actually call about.
From bank branches in Sandton to rural clinics in Limpopo, Lwazi is deployed where the cost of being monolingual is highest — and where an extra 5% comprehension is worth millions of Rand.
−42%
average call handling time
Balance checks, card freezes, branch locators and fraud disputes — handled in the customer's home language 24/7, with POPIA-compliant recording and seamless transfer to a human agent for high-risk cases.
Real-world example
"A 67-year-old grandmother in Mtubatuba calls her bank in isiZulu, asks about a suspicious SMS about her pension payout, and the agent verifies her identity using local knowledge (school name, ID number) — all without a human in the loop."
+38%
appointment show-up rate
Patients book, reschedule or cancel clinic appointments, get chronic-medication reminders, and receive ARV adherence check-ins — in the language they speak at home, not the one the call centre happens to staff.
Real-world example
"A patient in Mthatha calls in isiXhosa about a missed ARV refill. The agent confirms the dose schedule, books a pickup at the local clinic, and schedules a follow-up call in 7 days — logged straight into the hospital's HIS."
−61%
call centre load during sales
Customers call or WhatsApp in their own language to place, track or return orders. The agent integrates with Shopify, Takealot seller portals, Pargo lockers and local courier APIs in a single webhook.
Real-world example
"A shopper in Soshanguve calls in Sepedi to ask why their Takealot order is delayed. The agent checks the courier API, explains the delay in Sepedi, and offers a R50 voucher if it's not delivered by Friday."
9/11
languages served per call
SASSA grant status, Home Affairs ID renewal queues, municipal load-shedding schedules, NSFAS application status — answered in any of the 11 languages, with full POPIA-compliant audit trail.
Real-world example
"An applicant in Polokwane calls in Sepedi to ask why their NSFAS appeal is still pending. The agent verifies their ID, reads out the current status, and offers to SMS them the moment it changes."
3.2×
faster dispatch routing
Taxi association dispatchers, scholar transport operators and last-mile couriers voice-coordinate pickups, drops and route changes in the language drivers actually use — not English forced on isiZulu speakers.
Real-world example
"A courier dispatcher in Durban calls 14 drivers in isiZulu, one by one, asking who can pick up a parcel in Pinetown within 20 minutes. The agent logs responses and assigns the job — no human dispatcher needed."
+27%
direct booking conversion
Hotels, lodges and tour operators take bookings, upsell experiences and handle guest requests in the guest's home language — including international visitors connecting via WhatsApp.
Real-world example
"A guest from Cape Town calls a Kruger lodge in Afrikaans to extend their stay. The agent checks availability, applies a return-guest discount, and confirms the new checkout date — all in Afrikaans."
This is the same agent that answers your customers' calls. Type in any of South Africa's 11 official languages — Lwazi will understand, respond in the same language, and you'll hear the reply spoken aloud in a native voice.
Lwazi Demo Agent
Live • answering in isiZulu
Reply language (Lwazi speaks back in this)
Sawubona! NginguLwazi. Ngikwazi ukukusiza ngalutho oluthile namhlanje? (Hello! I'm Lwazi. Can I help you with anything today?)
Hello! I'm Lwazi. Can I help you with anything today?
Try one of these (copy-paste into the box, or write your own):
This is a live demo on a real LLM with real TTS. Calls to the demo may be rate-limited during busy periods. No call audio is stored between sessions.
No exchange-rate surprises. No dollar pricing. All plans include POPIA-compliant recording, edge inference in ZA, and a 14-day free trial with no credit card required.
For small businesses & solo operators getting started with voice AI.
For call centres, clinics & retail who need to serve the whole country.
For banks, telcos & government needing on-prem, custom voices & SLAs.
All prices exclude VAT at 15%. Out-of-bundle minutes billed at R1.20/min (Starter) or R0.85/min (Business). Education & non-profit discounts available — ask us.
From Sandton HQs to deep-rural clinics, here's what South African teams say about serving their customers in the customer's own tongue.
"We went from 3 languages supported in our call centre to all 11 — without hiring a single new agent. Lwazi handles 70% of incoming calls in the caller's home language, end-to-end. Our escalation rate to humans dropped by more than half in the first month."
Thandiwe Mokoena
Head of Customer Experience
A national retail bank
Speaks isiZulu & English
"Patients used to hang up because the only voice agent we had answered in English. With Lwazi, our Xhosa patients in the Eastern Cape now book their own clinic appointments in isiXhosa — show-up rates jumped from 64% to 88% in three months."
Dr. Sipho Dlamini
Digital Health Lead
Provincial Department of Health
Speaks isiXhosa & Sesotho
"Our township customers were calling in Sepedi and getting an English bot that couldn't understand them. Now Lwazi handles the full call in Sepedi — refunds, delivery questions, the lot. Customer satisfaction is up, and our call centre team can focus on the hard cases."
Lerato Nkosi
Operations Director
A Soweto-based logistics firm
Speaks Sepedi & isiZulu
Deployed across South African teams
If you don't see your question, reach out — we'll answer in whichever of the 11 languages suits you best.
Tell us what you'd like Lwazi to do for your customers — in any language you like. A South African specialist will reach out within one business day to set up a tailored demo on your real call traffic.
sales@lwazi.co.za · support@lwazi.co.za
Phone
+27 11 555 0199 (Johannesburg)
+27 21 555 0199 (Cape Town)
Offices
1st Floor, 44 Stanley Avenue, Milpark, Johannesburg
Workshop 17, V&A Waterfront, Cape Town